> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/resources/submit-support-tickets-in-merchant-portal.md).

# Submit support tickets in Merchant Portal

Submit a support request in Merchant Portal and track confirmation of your request.

Get help from the Xplor Pay Support team through Merchant Portal.

### Before you begin

Go to [Merchant Portal](https://merchantportal.xplorpay.net/) and sign in with your credentials.

All merchants supported by Xplor Pay can submit support tickets. If you need access, contact your Partner software provider.

The required information varies by ticket type. The form identifies each required field.

You can submit tickets for:

* Transactions, batches, or fees
* Merchant Portal, terminal, or account questions
* Compliance, tax information, or bank account settings

### Submit a support ticket

{% stepper %}
{% step %}

#### Open Support

In Merchant Portal, select **Support** from the navigation menu.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FVdS8rVAD264DP7StaThh%2Fimage.png?alt=media&amp;token=58f62bf6-9ad9-42a5-ab24-c835f7e1d0a6" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Select your issue

Under **How can we help you?**, select the primary issue.

Under **Choose the best description of this issue.**, select the secondary issue.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FfqCEsUs7dSHDfvHWdASb%2Fimage.png?alt=media&amp;token=98a5f939-aa80-45d8-a5b4-cd9362c2ab7d" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Enter request details

Provide the required details for your request. Review the information before submitting it.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FCXhGfeJrpxtRnRolJrta%2Fimage.png?alt=media&amp;token=985ac8bd-1bd4-45a8-a43f-25a2d456d8af" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Submit your request

Select **Submit**. A success page confirms your submission.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FQv99u8O7UXQoxnNq0Wab%2Fimage.png?alt=media&amp;token=590a9b67-ec73-4fde-b179-ccf82cc370ce" alt=""><figcaption></figcaption></figure></div>

You also receive a confirmation email.
{% endstep %}
{% endstepper %}


---

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