> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/resources/notification-management.md).

# Notification Management

Route dispute notifications to one or more e-mail addresses.

## Notification Management

Merchant admins can choose where system-generated notifications are sent.

Route notifications to any e-mail address. This includes distribution lists and external recipients. Recipients do not need to be registered system users.

### Access Notification Management

{% hint style="warning" %}
Notification Management is available to users with the **MerchantAdmin** role.
{% endhint %}

1. In Merchant Portal, select **Account Settings** in the left navigation.
2. Select **Notification Management**.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FWLVtJaMIMK1x3KakNVwB%2Fimage.png?alt=media&amp;token=d63bc9ad-e5fe-4363-9e8f-cd086bca5a7f" alt=""><figcaption></figcaption></figure></div>

### Add notification recipients

Each notification type has a recipient field. You can add one or more e-mail addresses.

1. Enter an e-mail address.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2Fo1VDwV0eHX2fOgLGjoxn%2Fimage.png?alt=media&amp;token=1fe9bd68-c2a5-4b85-86bb-2d653b882a8a" alt=""><figcaption></figcaption></figure></div>

2. Press **Enter**, **Comma**, or **Tab** to add it.
3. Repeat for each recipient.
4. Select **Save Changes**.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2F1HTpOczSUO6mncOyFP6y%2Fimage.png?alt=media&amp;token=d433cc52-f3ac-4583-ab40-aa1a6904f938" alt=""><figcaption></figcaption></figure></div>

### Edit a notification recipient

1. Select the e-mail address chip.
2. Update the e-mail address.
3. Press **Enter**, **Comma**, or **Tab**.
4. Select **Save Changes**.

### Remove a notification recipient

1. Select **X** on the e-mail address chip.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FZqAkR0hPYKow4EffD2XC%2Fimage.png?alt=media&amp;token=6cb30b55-62d1-43d3-8fbe-3282e869b5b0" alt=""><figcaption></figcaption></figure></div>

2. Select **Save Changes**.

### Supported notification types

Notification Management currently supports these dispute notifications:

* **New disputes** — Sent when a new dispute is initiated.
* **Updates on existing disputes** — Sent when an existing dispute changes or progresses.

Additional notification types may be available in future updates.


---

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