> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/getting-started/set-up-multifactor-authentication.md).

# Set up multifactor authentication

Verify your identity when you sign in to Merchant Home.

Multifactor authentication (MFA), also called two-factor authentication (2FA), helps protect your Merchant Home account.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FFnALB47wyhGoKB2Kdf6F%2Fimage.png?alt=media&amp;token=b9b073f8-05a0-4ffc-9b04-980a6ffd089d" alt=""><figcaption></figcaption></figure></div>

### Verify your e-mail address

The first time you sign in to [Merchant Home](https://merchantportal.xplorpay.net/), you must verify your email address.

1. Sign in to Merchant Home.
2. Open the verification e-mail sent to the address associated with your username.
3. Select the verification link in the e-mail, or enter the verification code on the screen.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FVaFpnBkPQJq3LA8LT5dX%2Fimage.png?alt=media&amp;token=12a1fedc-88a1-4c91-9c3a-0887b49b57b6" alt=""><figcaption></figcaption></figure></div>

### Add phone verification

After you verify your e-mail address, add a phone number. You can use SMS text messages to verify future sign-ins.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FRa4alXqun1Sg2czTJXMe%2Fimage.png?alt=media&amp;token=0a4bb5e1-41b8-4b67-a137-9d4c4f5d372a" alt=""><figcaption></figcaption></figure></div>

### Verify a returning sign-in

Merchant Home uses e-mail verification by default. To use another method, select **Verify with something else** on the verification screen.

### Manage SMS verification

To update your SMS verification settings, select the dropdown under your username in Merchant Home. Then update your security settings.


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