> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/getting-started/getting-started-with-xplor-pay.md).

# Getting started with Xplor Pay

Complete your merchant setup, meet PCI requirements, and find support.

Welcome to Xplor Pay. Use this guide to set up your account and meet PCI requirements.

{% stepper %}
{% step %}

#### Set up your equipment

Scan this QR code to learn more.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FZ0LEZCxRCb7A4nITRu5M%2FQR.jpeg?alt=media&amp;token=35ebb8ff-4cad-41b0-9f11-3ab4721dc74d" alt="" width="150"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Log in to Merchant Home

Watch for an e-mail with Merchant Home access details. Merchant Home lets you manage transactions, batches, and fees.

After creating your username and password, verify your business information. Accurate information helps prevent IRS backup withholding.

Learn more about [IRS backup withholding](https://xplorpay.com/insights/irs/).
{% endstep %}

{% step %}

#### Complete your PCI questionnaire

Complete the required questionnaire by the second-to-last business day of your first full billing cycle. Schedule and pass any required quarterly network scans by that deadline.

1. Log in to [Merchant Home](https://merchantportal.xplorpay.net/).
2. Select the **PCI** link or the arrow under your PCI status.
3. In the **DataGuardian** portal, select **Get Started**.
4. Verify the listed contact information.
5. Use the Questionnaire Selection Wizard to select and complete your questionnaire.
6. Schedule and run any required quarterly network scans.
7. Review and electronically sign your certification.

The questionnaire shows your PCI compliance status immediately. Required scans must pass to avoid a PCI Non-Compliance fee.

{% hint style="info" %}
Missed the deadline? Complete the questionnaire and pass required scans. The fee is removed in the next billing cycle.
{% endhint %}
{% endstep %}

{% step %}

#### Display acceptance decals

Display card brand acceptance decals on your door or window. Order free signage and marketing supplies at [American Express Signage](https://www.americanexpress.com/en-us/benefits/shop-small/signage/).
{% endstep %}

{% step %}

#### Save your account information

Attach the account information sticker to your terminal or computer. It helps us assist you faster.
{% endstep %}
{% endstepper %}

### Stay PCI compliant

PCI DSS applies to every organization that stores, processes, or transmits cardholder data. It helps protect your business and customers.

**DataGuardian** provides PCI questionnaires, network scanning tools, identity theft services, educational resources, and a $150,000 Data Breach Protection Policy.

If quarterly scans are required for your business, run and pass them to avoid the PCI Non-Compliance fee.

For PCI questionnaire or network scan support, call **855.864.1732**. Support is available **8 a.m.–8 p.m. ET, Monday–Friday**.

<div data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FlYzjhNyt3wSKjkrhEXns%2FCompliant%20screenshot.png?alt=media&amp;token=b97ec0f3-7893-4076-8fd3-ac824919cdd9" alt=""><figcaption></figcaption></figure></div>

### Empower Program certification

Empower Program participants must confirm their understanding of program rules twice yearly.

Log in to [Merchant Home](https://merchantportal.xplorpay.net/) and select **Certification** on the homepage. You may be charged a monthly fee if you cannot complete the certification.

See [Empower Program attestation](https://support.xplorpay.com/knowledge-base/empower-program-attestation/) for program rules and compliance information.

### Contact support

Contact Xplor Pay Customer Support for statements, billing, chargebacks and disputes, batch issues, and account changes. For pricing changes, contact your account representative.

* **Phone:** 866.435.0666
* **Email:** <customersupport@xplorpay.com>

For third-party software questions, contact your software provider or developer first.

Read the [Merchant Agreement](https://xplorpay.com/merchant-agreement/) for information about processing transactions with Xplor Pay.

### Connect with Xplor Pay

Follow Xplor Pay for payment industry insights and growth resources:

* [Blog](https://xplorpay.com/insights/)
* [Facebook](https://www.facebook.com/XplorPay)
* [LinkedIn](https://www.linkedin.com/company/xplor-pay/)
* [Twitter](http://twitter.com/GoClearent)
* [YouTube](http://youtube.com/GoClearent)


---

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