> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/getting-started/convenience-fees.md).

# Convenience fees

Understand when you can charge a convenience fee and what customers must see.

A convenience fee is charged for paying through an alternative channel. Card associations created convenience fee programs to support e-commerce card payments.

### Know when convenience fees are not allowed

Do not charge a convenience fee in these circumstances:

* The fee applies only because the customer uses a card.
* A customer-present payment method is not also available.
* You also charge a surcharge.
* The transaction is recurring or an installment.
* You collect the fee separately from the transaction amount.

### Benefits

* Share processing fees with customers where permitted by law.
* Improve cash flow and reduce expenses.
* Offer customers an additional payment channel.

### Disclose the fee to customers

Clearly disclose the convenience fee before the customer completes the transaction. Explain that the fee applies because the customer uses an alternative payment channel.

Give the customer an option to cancel the transaction before completion.

### Train your employees

Train employees before you offer convenience fees. Early training helps employees explain the fee confidently.

Use these training practices:

* Use role-playing and active discussions.
* Let employees ask questions and share feedback.
* Recognize employees who explain the program correctly.

{% hint style="warning" %}
This information is for informational purposes only. It is not legal advice. Contact an attorney for advice about a specific legal matter.
{% endhint %}

<a href="https://vimeo.com/957254085?share=copy" class="button primary">Learn more about convenience fees</a>


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