> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/equipments/xplor-pay-mobile.md).
# Xplor Pay Mobile
Download Xplor Pay Mobile, pair a Bluetooth reader, take payments, and manage transactions.
Use Xplor Pay Mobile to accept payments and manage transactions from a phone or tablet.
### Download and sign in
Install the app from your device's app store.
{% tabs %}
{% tab title="iOS" %}
1. Open the **App Store**.
2. Search for `Xplor Pay Mobile`.
3. Download and open the app.
{% endtab %}
{% tab title="Android" %}
1. Open the **Google Play Store**.
2. Search for `Xplor Pay Mobile`.
3. Download and open the app.
{% endtab %}
{% endtabs %}
4. When prompted, select **Continue** to let XplorPayMobile use `clearent.net` for sign-in.
5. Enter your Xplor Pay or Merchant Home username and password.
6. Select **Sign in**.
### Select a merchant and terminal
1. On **Merchant & Terminal selection**, select the **Merchant** field.
2. Search for and select your merchant account.
3. Wait for an available terminal to appear in the **Terminal** field.
4. Select **Next**.
{% hint style="warning" %}
If no terminal appears, confirm that your Xplor Pay Mobile account is set up.
{% endhint %}
### Take a payment
1. Select **Payment**.
2. Enter the amount to charge.
3. Select **Card reader** or **Manual entry**.
4. Select **Charge** and complete the prompts.
#### Run a manually entered payment
1. Select **Payment** and then **Manual entry**.
2. Enter the amount and select **Charge**.
3. Enter the card details, then select **Confirm**.
### Pair a Bluetooth reader
Charge the reader before pairing it.
1. Connect the reader to power.
2. Sign in and select a merchant and terminal.
3. On **Payment**, select **Pair your first reader**.
4. Review the prompt and select **Pair**.
5. Press the reader's right-side power button.
6. Wait for the top blue light to flash.
7. Select the reader and wait for it to connect.
{% hint style="success" %}
The reader is ready when pairing completes.
{% endhint %}
#### Manage a reader
Go to **Settings** → **Readers** to view connected readers.
* To rename a reader, select it and update **Custom reader name**.
* To add a reader, select **Pair new reader**.
* To unpair a reader, select it and choose **Remove reader**.
### Manage transactions and batches
#### View, refund, or void transactions
Select **Transactions** to view transaction activity.
* To refund a payment, select a transaction with **Settled** status. Then select **Refund**.
* To void a payment, select a transaction with **Open** status. Then select **Void**.
#### View batches
Select **Batches** to view the current batch.
The batch shows totals for sales, refunds, net amount, and status.
### Configure app settings
Select **Settings** to manage the app.
* Change your merchant or terminal by selecting its current value.
* Select **Readers** to manage Bluetooth readers.
* Turn on **Ask to email transaction receipt** to request an email address after payments.
#### Use offline mode
Offline transactions activate automatically when the app loses connection.
To enable offline mode manually:
1. Select **Settings**.
2. Select **Offline mode options**.
3. Turn on **Put app in offline mode**.
4. Review the prompt and select **Yes**.
{% hint style="warning" %}
Use offline mode only when your connection is unstable. Offline payments are processed after connectivity returns.
{% endhint %}
### Get app information and support
Select **Info** to call support, update the app, or sign out.
Keep the app updated. If you cannot sign in or find your merchant, update the app first.
For account or setup issues, ask your account owner to contact Support at **866-435-0666**.
### Get help with tips and signatures
Contact Support to configure tips or signature requirements in Virtual Terminal.
### Demo
Click here to see the Xplor Pay Mobile demo
---
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