> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/equipments/id-tech/id-tech-vp8300.md).

# ID TECH VP8300

Connect, use, and troubleshoot the ID TECH VP8300 payment reader.

The ID TECH VP8300 is a USB payment reader for your computer.

### Key features

* Connects through USB with no separate power supply.
* Accepts tap, insert, and swipe payments, including loyalty programs.
* Supports chip, contactless, and mobile wallet payments.
* Supports Quick Chip for EMV transactions.
* Is EMV Level 1 and Level 2 certified.
* Uses point-to-point encryption (P2PE) to protect payment data.

Supported contactless programs include Mastercard PayPass, Visa VCPS, American Express ExpressPay, Discover DPAS, Apple Pay, Google Pay, Samsung Pay, Apple VAS, and Google SmartTap 2.1.

### Connect the VP8300

1. Connect the VP8300 to a USB port on your computer.
2. Select **Connect to HID device** when your browser prompts you.
3. Restart your computer.

When you first connect the reader, the left status light blinks once. All lights then turn off. The reader is ready to use.

{% hint style="info" %}
The VP8300 might not work with older computers. Use the latest version of Google Chrome or Microsoft Edge.
{% endhint %}

### Process a payment

1. Select **Check out** or **Pay** in your software or Virtual Terminal.
2. Ask the customer to tap, insert, or swipe their card.
3. For an inserted card, confirm the left status light turns green.
4. Remove the card after the reader beeps.
5. Email the receipt from your software or Virtual Terminal.

### Troubleshoot connection issues

#### Check browser compatibility

Use Google Chrome version 89 or later. You can also use Microsoft Edge version 89 or later.

#### Check browser settings

Your browser must allow the HID connection prompt. Clear browser data if you dismissed the prompt earlier.

* [Clear cache and cookies in Chrome](https://support.google.com/accounts/answer/32050)
* [Clear browsing data in Microsoft Edge](https://support.microsoft.com/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4)

#### Check the reader connection

If no reader lights appear, check both ends of the USB cable. Confirm the cable is secure in the computer and reader.

If the HID prompt does not appear:

1. Disconnect the reader.
2. Restart the computer.
3. Reconnect the reader.

If you selected **Cancel** previously, clear your browser data before reconnecting.

### Contact support

If the issue continues, contact your Xplor Pay representative or Customer Support. Include:

* Your operating system and version.
* Your browser and version.
* The card type and transaction type.
* Any error message, preferably with an image.
* The reader serial number.


---

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