> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/equipments/id-tech/id-tech-vp3300.md).

# ID TECH VP3300

Set up, pair, use, and troubleshoot the ID TECH VP3300 mobile card reader.

The ID TECH VP3300 is a mobile card reader. It accepts inserted, swiped, and contactless card payments. It also accepts digital wallet payments.

### Charge the reader

Before first use, fully charge the battery. Initial charging takes about 4–6 hours.

Connect the reader to power. The rear red LED flashes while charging. It stops flashing when charging is complete.

### Pair the reader

Pair the VP3300 from within your payment app. Do not pair it from your phone or tablet Bluetooth settings.

{% stepper %}
{% step %}

#### Turn on Bluetooth

Press the power button on the side of the reader.

Bluetooth pairing starts automatically when the reader is connected to power.
{% endstep %}

{% step %}

#### Pair from your app

Open your app settings. Select the VP3300 reader and complete the pairing process.
{% endstep %}

{% step %}

#### Confirm the connection

The top rear LED flashes quickly when the reader is paired and connected.

Press the power button if the reader disconnects or enters sleep mode.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Do not pair the VP3300 from the device Bluetooth menu. The reader will not work in the app.
{% endhint %}

### Accept a payment

The VP3300 connects to your phone or tablet through Bluetooth.

1. On the payment screen, select **Dip/Swipe**.
2. Wait for the **Card reader ready** message.
3. Ask the customer to insert, swipe, or tap their payment method.

If the app shows **Reader not connected**, press the reader power button. Wait until the app confirms that it is ready.

### Check the LED status

Three LEDs on the rear show the reader status. Front and rear indicators can turn on or flash together.

<table><thead><tr><th width="194.92584228515625">LED</th><th width="261.92596435546875">Status</th><th>Meaning</th></tr></thead><tbody><tr><td>Top</td><td>Off</td><td>Bluetooth is in sleep mode.</td></tr><tr><td>Top</td><td>Flashes normally</td><td>Bluetooth is on and waiting to connect.</td></tr><tr><td>Top</td><td>Flashes quickly</td><td>Bluetooth is paired and connected.</td></tr><tr><td>Middle</td><td>On</td><td>The reader is processing a payment.</td></tr><tr><td>Bottom</td><td>Solid red</td><td>The battery is charging.</td></tr><tr><td>Bottom</td><td>Flashes amber</td><td>Battery level is low. Charge the reader.</td></tr><tr><td>Bottom</td><td>Stops flashing while connected to power</td><td>The battery is fully charged.</td></tr></tbody></table>

### Troubleshoot pairing

If pairing fails, check for another active Bluetooth connection to the reader. Pair the reader only from your app.

Restart the reader and your phone or tablet. Then try pairing again.

#### Identify the correct reader

The reader appears as `IDTECH-VP3300-#####`. The five digits match the last five digits of the serial number. Find the serial number on the label underneath the reader.

### Wake and reconnect the reader

The VP3300 enters standby after 250 seconds without activity. Press the side power button to wake it.

The reader reconnects automatically in about 5–10 seconds. You should not need to pair it again.

### Reset the reader

The reader can freeze after unusual activity, such as removing a card too quickly.

First, open your app settings and pair the reader again. If that does not resolve the issue, insert a pin into the reset hole on the bottom of the reader. Then pair it from your app.


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