> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/equipments/dejavoo/dejavoo-z9-z11.md).

# Dejavoo Z9/Z11

Process payments, manage transactions, connect to Wi-Fi, and settle batches on Dejavoo Z9 and Z11 terminals.

Use this guide with Dejavoo Z9 and Z11 touch-screen terminals running AURA software.

{% hint style="info" %}
The home screen shows payment-type icons. Select **Star** for **Favorites**, **Menu** for **Services**, and **Phone** for **Call Me** when configured.
{% endhint %}

{% hint style="warning" %}
Some prompts depend on your terminal configuration. Restaurant terminals can require a server number. The default manager password is `1234`.
{% endhint %}

### Process transactions

#### Run a chip credit sale

1. Select **Credit** > **Sale**.
2. Enter the server number, if prompted, then select **OK**.
3. Enter the sale amount and select **OK**.
4. Tap a contactless card or insert a chip card.
5. Confirm the amount, if prompted.

The terminal processes the sale and prints receipts.

#### Run a debit sale

1. Select **Debit** > **Sale**.
2. Enter the server number, if prompted, then select **OK**.
3. Enter the sale amount and select **OK**.
4. Tap, swipe, or insert the card.
5. Confirm the amount, if prompted.
6. Have the cardholder enter their PIN and select **OK**.

The terminal processes the sale and prints receipts.

#### Process a credit return

1. Select **Credit** > **Return**.
2. Enter the server number, if prompted, then select **OK**.
3. Enter the return amount and select **OK**.
4. Tap, swipe, insert, or manually enter the card.
5. Confirm the amount, if prompted.

The terminal processes the return and prints receipts.

#### Run a manually entered credit sale

1. Select **Credit** > **Sale**.
2. Enter the server number, if prompted, then select **OK**.
3. Enter the sale amount and select **OK**.
4. Enter the card number manually.
5. Complete the card-not-present prompts, such as expiration date and ZIP code.

The terminal processes the sale and prints receipts.

### Void a transaction

#### Void a card-present credit transaction

1. Select **Credit** > **Void**.
2. Enter the server number, if prompted, then select **OK**.
3. Enter the void amount and select **OK**.
4. Confirm the amount, if prompted.
5. Enter the manager password, if prompted.
6. Tap a contactless card or insert a chip card.

The terminal processes the void and prints receipts.

#### Void a card-not-present transaction

This option is available only on restaurant applications.

1. From the home screen, select **Star** > **Void Transaction**.
2. Enter the manager password, if prompted.
3. Select **By Transaction #**.
4. Enter the transaction number and select **OK**.
5. Select **Select** to confirm the transaction.
6. Confirm the amount and enter the manager password, if prompted.

The terminal processes the void and prints receipts.

### Manage receipts and tips

#### Reprint a receipt

1. Select **Star** > **Reprint Receipt**.
2. Enter the manager password, if prompted.
3. Select **Last**, **By Transaction #**, or **By Card Number**.
4. Follow the prompts to print the receipt.

#### Edit a tip by transaction number

This option is available only on restaurant applications.

1. Select **Star** > **Edit Tip**.
2. Enter the manager password, if prompted.
3. Select **All** > **Transaction #**.
4. Enter the tip amount and select **OK**.
5. Confirm the amount, if prompted.
6. Repeat for each transaction.
7. Press the red **X** key when finished.

### Connect and manage the terminal

#### Connect to Wi-Fi

1. Select the **Wi-Fi** icon.
2. Select **Wi-Fi** and choose your network.
3. Enter the manager password, if prompted.
4. Select **Connect**.

An IP address appears after a successful connection. The Wi-Fi icon blinks when disconnected. It remains static when connected.

#### Turn the terminal on or off

The Z9 has a physical power key.

* To turn it on, press **Power**.
* To turn it off, select **Star** > **Power Off**.
* To restart it, press **Power** to turn it on.

#### Understand mobile status indicators

* **GPRS bars** show cellular signal strength. More bars indicate a stronger signal.
* **Battery** shows the remaining battery charge.
* **SIM warning** indicates a SIM card issue.

### Settle and print reports

#### Settle the daily batch

1. Select **Star** > **Settle Daily Batch**.
2. Enter the manager password, if prompted.

The terminal connects to the host and prints a settlement report.

#### Print a report

1. Select **Star**.
2. Select **Daily Report** or **Summary Report**.
3. Enter the manager password, if prompted.

The terminal prints the selected report.

### Configure server or clerk prompts

1. Select **Menu** > **Core** > **Applications**.
2. Select **Credit/Debit/EBT** > **Setup**.
3. Enter the manager password, if prompted.
4. Select **Trans Prompts** > **Clerks** > **Prompt**.
5. Select the required option and select **OK**.
6. Press the red **X** key twice to return to the home screen.


---

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