> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/equipments/dejavoo/dejavoo-qd-line.md).

# Dejavoo QD Line

Process payments, manage transactions, print reports, and settle batches on Dejavoo QD Line terminals.

## Dejavoo QD Line quick reference

Use this guide for common functions on Dejavoo QD Line Android terminals. The QD Line includes wireless and countertop terminals with 4G connectivity and a large touch screen.

{% hint style="info" %}
Some prompts depend on your terminal configuration. Steps marked with an asterisk (\*) are conditional.
{% endhint %}

### Restaurant application

Restaurant terminals may prompt for a clerk ID. They also support tip adjustment by transaction number.

#### Process a sale

**Chip credit sale**

1. On the home screen, tap **Credit**.
2. Tap **Sale**.
3. Enter the clerk ID, if prompted, and tap **OK**. \*
4. Enter the sale amount and tap **OK**.
5. Tap a contactless card or insert a chip card.
6. Confirm the amount by tapping **OK** or **No**, if prompted. \*
7. Wait for approval. The terminal prints the receipt.

**Manually entered sale**

1. Tap **Credit** and then tap **Sale**.
2. Enter the clerk ID, if prompted, and tap **OK**. \*
3. Enter the sale amount and tap **OK**.
4. Enter the card number manually.
5. Complete the card-not-present prompts, such as expiration date and ZIP code. \*
6. Wait for approval. The terminal prints the receipt.

**Debit sale**

1. Tap **Debit** and then tap **Sale**.
2. Enter the clerk ID, if prompted, and tap **OK**. \*
3. Enter the sale amount and tap **OK**.
4. Tap a contactless card or insert a chip card.
5. Confirm the amount by tapping **OK** or **No**, if prompted. \*
6. Have the customer enter their PIN on the encrypted PIN pad.
7. Have the customer tap **OK**. The terminal prints the receipt after approval.

#### Adjust a tip

1. From the idle screen, tap the asterisk (`*`) to open **Favorites**.
2. Tap **Edit Tip**.
3. Enter the manager password, if prompted. The default password is `1234`.
4. Tap **All**, then tap **Transaction #**.
5. Enter the transaction number and tap **OK**.
6. Enter the tip amount and tap **OK**.
7. Confirm the tip by tapping **Yes** or **No**, if prompted. \*
8. Repeat for each transaction. Tap the Back triangle repeatedly to return home.

#### Void a credit transaction

{% tabs %}
{% tab title="Card present" %}

1. Tap **Credit** and then tap **Void**.
2. Enter the void amount and tap **OK**.
3. Confirm the amount, if prompted. \*
4. Enter the manager password, if prompted. The default is `1234`.
5. Tap a contactless card or insert a chip card.
6. Enter the void transaction number and tap **OK**.
7. Wait for processing. The terminal prints the void receipt.
   {% endtab %}

{% tab title="Card not present" %}

1. From the idle screen, tap the asterisk (`*`) to open **Favorites**.
2. Tap **Void Transaction**.
3. Enter the manager password, if prompted. The default is `1234`.
4. Tap **By Transaction #**.
5. Enter the transaction number and tap **OK**.
6. Confirm the transaction by tapping **Select**.
7. Confirm the void amount by tapping **OK** or **Cancel**, if prompted. \*
8. Enter the manager password again, if prompted. The terminal prints the void receipt.
   {% endtab %}
   {% endtabs %}

#### Return a credit card payment

1. Tap **Credit** and then tap **Return**.
2. Enter the return amount and tap **OK**.
3. Confirm the amount, if prompted. \*
4. Enter the manager password, if prompted. The default is `1234`.
5. Tap a contactless card or insert a chip card.
6. Wait for processing. The terminal prints the return receipt.

#### Reprint a receipt

1. From the idle screen, tap the asterisk (`*`) to open **Favorites**.
2. Tap **Reprint Receipt**.
3. Enter the manager password, if prompted. The default is `1234`.
4. Select **Last**, **By Transaction #**, or **By Card Number**.
5. Follow the prompts. The terminal prints the receipt.

#### Run reports or settle a batch

**Print a report**

1. From the idle screen, tap the asterisk (`*`) to open **Favorites**.
2. Select **Daily Report** or **Summary Report**.
3. Enter the manager password, if prompted. The default is `1234`.
4. The terminal prints the report.

**Settle the daily batch**

1. From the idle screen, tap the asterisk (`*`) to open **Favorites**.
2. Tap **Settle Daily Batch**.
3. Enter the manager password, if prompted. The default is `1234`.
4. Wait while the terminal communicates with the host.
5. The terminal prints the settlement report.

#### Turn server prompts on or off

1. From the idle screen, tap the three-lines icon to open the **Core** menu.
2. Tap **Applications** > **Credit/Debit/EBT** > **Setup**.
3. Enter the manager password, if prompted. The default is `1234`.
4. Tap **Trans Prompts** > **Clerks** > **Prompt**.
5. Select the required option.
6. Tap the Back triangle repeatedly to return home.

#### Request support

The **Call Me** feature must be enabled.

1. From the main screen, tap the phone icon.
2. Enter the manager password, if prompted. The default is `1234`.
3. Under **Support**, tap **Call Me**.

The terminal notifies the help desk. A representative calls you back.

### Retail application

Retail procedures match the restaurant application, except sales do not require a clerk ID.

#### Process a sale

1. Tap **Credit** or **Debit**, then tap **Sale**.
2. Enter the sale amount and tap **OK**.
3. For credit, tap a contactless card or insert a chip card.
4. For debit, tap or insert the card. The customer enters their PIN.
5. Confirm the amount, if prompted. \*
6. Wait for approval. The terminal prints the sales receipt.

For a manually entered credit sale, select **Credit** > **Sale**, enter the amount, then enter the card number. Complete the card-not-present prompts, if shown. \*

#### Manage transactions and settings

Use the Restaurant application procedures to:

* Void card-present or card-not-present credit transactions.
* Process credit card returns and reprint receipts.
* Print reports, settle the daily batch, request support, and set server prompts.

### Cash discount application

#### Process a chip or contactless sale

1. From the idle screen, enter the transaction amount and tap **OK**.
2. Keep **Sale**, the default transaction type.
3. Select **Card** or **PIN Debit**.
4. Select or enter a tip, if prompted.
5. Tap or insert the card. For debit, enter the PIN when prompted.
6. Wait for approval. The terminal prints the receipt.

#### Process a return

1. From the idle screen, enter the return amount and tap **OK**.
2. Tap the arrow (`>`) at the top of the screen. Select **Return**.
3. Select **Card** or **PIN Debit**.
4. Confirm the amount. Enter the manager password, if prompted. The default is `1234`.
5. Tap, insert, or manually enter the card number when prompted.
6. Wait for approval. The terminal prints the receipt.

#### Process a manually entered sale

1. From the idle screen, enter the transaction amount and tap **OK**.
2. Keep **Sale**, the default transaction type.
3. Select **Card**, **EBT Food**, or **EBT Cash**.
4. Select or enter a tip, if prompted.
5. When prompted for the card, tap the screen and enter the card number.
6. Complete the remaining prompts. The terminal prints the receipt after approval.

#### Manage cash discount transactions

**Void by transaction number**

1. From the idle screen, tap the asterisk (`*`) to open **Favorites**.
2. Tap **Void Transaction**.
3. Enter the manager password, if prompted. The default is `1234`.
4. Tap **By Transaction #**.
5. Enter the transaction number and tap **OK**.
6. Tap **Select** to confirm the transaction.
7. Confirm the amount by tapping **OK** or **Cancel**, if prompted.
8. Enter the manager password again, if prompted. The terminal prints the void receipt.

**Edit a tip by transaction number**

1. From the idle screen, tap the asterisk (`*`) to open **Favorites**.
2. Select **Transaction #**.
3. Enter the manager password, if prompted. The default is `1234`.
4. Enter the transaction number and tap **OK**.
5. Enter the tip amount and tap **OK**.
6. Confirm the tip by tapping **Yes** or **No**, if prompted.
7. Repeat for each transaction, if needed.

**Reprint a receipt, reports, and settlement**

Use the same **Favorites** menu procedures described for the Restaurant application:

* **Reprint Receipt**: Select **Last**, **By Transaction #**, or **By Card Number**.
* **Daily Report** or **Summary Report**: Select a report and follow the prompts.
* **Settle Daily Batch**: Select it and wait for the settlement report to print.

#### Turn server prompts on or off

1. Tap the three-lines icon to open the **Core** menu.
2. Tap **Applications** > **Credit/Debit/EBT** > **Setup**.
3. Enter the manager password, if prompted. The default is `1234`.
4. Tap **Trans Prompts** > **Clerks** > **Prompt**.
5. Select the required option.
6. Tap the Back triangle repeatedly to return home.

#### Request support

If **Call Me** is enabled, tap the phone icon from the main screen. Enter the manager password if prompted, then tap **Call Me** under **Support**.


---

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