> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/account-settings/manage-notification-preferences.md).

# Manage notification preferences

Enable or disable dispute email notifications in the Merchant Portal.

Manage your e-mail notifications in the Merchant Portal.

You can receive e-mail notifications when disputes are created or updated. By default, notifications apply only to your merchant account.

{% stepper %}
{% step %}

#### Open notification preferences

Sign in to the Merchant Portal.

Select your profile name or icon in the upper-right corner.

Select **Notification Preferences**.
{% endstep %}

{% step %}

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FP5qjJy2GjKfQuFw67DgN%2Fimage.png?alt=media&amp;token=088095f3-8a09-4152-8156-3bd5bd3979b4" alt=""><figcaption></figcaption></figure></div>

#### Enable or disable dispute notifications

Under the available notification options, select or clear:

* **New Disputes**
* **Updates on Existing Disputes**

Select a checkbox to enable its notification. Clear a checkbox to disable it.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2F7pSzF9cnx1OZXxSt5rVv%2Fimage.png?alt=media&amp;token=b0db6814-95df-4703-a1d0-5e6816339bc6" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

#### Set sub-merchant notifications, if available

To receive notifications for merchants below you in the hierarchy, select **I would like to receive the notifications for all the merchants below this merchant in the hierarchy.**

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FYfJXmEf5WslRuA67iqrf%2Fimage.png?alt=media&amp;token=6c83081f-2aa6-4fe7-b309-7e9798845d55" alt=""><figcaption></figcaption></figure></div>

Clear the checkbox to stop receiving sub-merchant notifications.
{% endstep %}

{% step %}

#### Save your changes

Select **Save**.

<div align="left" data-with-frame="true"><figure><img src="https://2558400777-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaxQLo4oSBKl35JyqH54A%2Fuploads%2FIWOySukQiSfrH0LGEN6z%2Fimage.png?alt=media&amp;token=15626f11-d009-474e-b710-a9ebdf79530a" alt=""><figcaption></figcaption></figure></div>

A confirmation message confirms that your preferences were updated.
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Only you can change your notification preferences. Other users cannot change them for you.
{% endhint %}

### Notification availability

Your list shows only notifications available to you.

* Partners can disable notification types.
* Your permissions can limit available notification types.
* The sub-merchant option appears only when you have sub-merchants.

### Sub-merchant notification requirements

Sub-merchant notifications follow your user-level notification settings.

Enable the related dispute notification before enabling its sub-merchant alerts. Sub-merchant alerts do not send when the related user-level notification is disabled.


---

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