> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/account-settings/close-your-account.md).

# Close your account

Submit a signed closure form and complete final account activities.

To close your account, complete the required closure form and email it to <accountservices@xplorpay.com>.

{% stepper %}
{% step %}

#### Complete the closure form

Complete, sign, and date the closure form.

You must provide a reason for closing the account.
{% endstep %}

{% step %}

#### Complete final account activities

Before submitting the form, process any final sales and refunds. Then close your final batch.
{% endstep %}

{% step %}

#### Submit the closure form

Email the completed form to <accountservices@xplorpay.com>.
{% endstep %}

{% step %}

#### Confirm your case number

You will receive a reply email with a case number.

If you do not receive a case number, resubmit your request. We cannot close the account without a signed, dated closure form and a case number.
{% endstep %}
{% endstepper %}

### Billing and fees

If you process transactions during the closure month, you receive one final month of billing.

You might also be charged an early termination fee. Review the most recent terms and conditions for details.

### Close third-party services

Xplor Pay cannot close your third-party accounts or services.

* For a direct American Express processing relationship outside OptBlue, contact American Express at `800-528-5200`.
* Contact Authorize.net, ePN, and other gateways or service providers directly to cancel their services.

<a href="https://go.clearent.com/l/837093/2024-06-14/4y14pv/837093/1725392427cVgNH2BM/Close_Merchant_Account_Request_Form_09.2024_FILLABLE.pdf" class="button primary">Click here to download the Close Merchant Account Request Form</a>


---

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