> For the complete documentation index, see [llms.txt](https://support.xplorpay.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.xplorpay.com/account-settings/change-your-bank-account-information.md).
# Change your bank account information
Update your bank account details in Merchant Portal or submit a bank account update form.
Update your bank account information in Merchant Portal. If you cannot use the portal, submit a Bank Account Update Form.
### Update your bank account in Merchant Portal
{% stepper %}
{% step %}
#### Open bank account settings
Sign in to [Merchant Portal](https://merchantportal.xplorpay.net/).
Select **Account Settings** in the left menu. Then select **Bank Account Settings**.
{% endstep %}
{% step %}
#### Add a bank account
On **My Account Information & Settings**, select **Edit All**.
At the bottom of the page, select **Add Bank Account**.
{% endstep %}
{% step %}
#### Enter banking information
Complete the following fields:
* Business bank name and the account name type: legal name, DBA, or other
* Personal or business account type and the account holder's name
* Routing number, account number, confirmed account number, and account use
Select **Checking** as the account type. Bank accounts can support deposits, fees, or chargebacks.
{% endstep %}
{% step %}
#### Submit the change
Scroll to the top of the page and select **Submit**.
After a successful submission, **Changes Pending Approval** appears with the proposed changes.
{% endstep %}
{% endstepper %}
{% hint style="info" %}
Bank account changes can take up to 48 hours for approval.
{% endhint %}
### Resolve bank verification errors
Merchant Portal validates the routing number and bank account. You cannot submit the form when the routing number is invalid.
If account verification fails, upload a valid voided check or a bank letter on official letterhead:
1. Select **Upload Voided Check**.
2. Select the digital image or bank letter.
3. Select **Submit** at the top of the page.
{% hint style="warning" %}
Starter checks are not valid for bank account verification.
{% endhint %}
### Submit a Bank Account Update Form
If you cannot complete the update in Merchant Portal:
1. Complete the Bank Account Update Form.
2. E-mail the completed form and a voided check or DDA letter to .
Requests submitted by form are processed within 3 to 5 business days.
---
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